Shipping Policy

Shipping is done through Canada Post and items will be shipped within 3-5 days of receiving payments. We offer a shipping discount on items shipped together. The more you buy, the more you save!

CANADA – All items are shipped with delivery confirmation and coverage. Estimated shipping time once dropped off at the post office 1-7 business days

UNITED STATES – LARGER (over 1kg) items are shipped with delivery confirmation and coverage.

If you require tracking/coverage on your SMALL (under 1 kg) item let us know first before buying so we can adjust the shipping price which would increase by about $5-8 more than the shipping price listed on the item.

Estimated shipping time once dropped off at the post office 5-8 business days

INTERNATIONAL - Please ask us for a shipping quote before buying so you can choose which method of shipping to proceed with.

We have provided an EXAMPLE BELOW; prices vary for smaller and larger items.

Shipping to Australia for a parcel that is:

Weight .999kg

Length 15cm

Width 15cm

Height 10cm

Small Packet International Surface $20 4-6 weeks

Small Packet International air $35 6-10 days

Tracked Packet International $55 4-7 days (delivery confirmation and coverage included)

Return Policy

We gladly accept returns and exchanges:

Contact us within: 3 days of delivery

Send items back within: 14 days of delivery

We do not accept cancellations

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Payment Options

Pop Zoo Sydney keeps your payment information secure. Below are available payment options:

  • Please send a check to Store Name, Store Street, Store Town, Store State / County, Store Postcode.